Accounts not settled due to error!!!!!!

On the 15 th of January I delivered my baby. Up untill then the medical aid have not settled the Accounts with the Specialists. We phoned to follow up on the 5th of Feb the lady responded that Fedhealth experieced an error on the system and that they would sort it out. Today we followed up with the Specialists and Fedhealth still havent made contact with the and they now expect us to settle the amounts. I am very very dissapionted with Fedhealth we pay a lot of money and this is the service we get. I expect from them to fix this error TODAY!!!!!!!!!