ACCOUNT SUSPENDED NO RESPONSE

Good day I had an issue where my account was suspended even after you guys double debited my account with the monthly instalment and the arrears. Next payment due only on 1 March 2016. TODAY MY ACCOUNT SHOWS SUSPENDED. I sent the proof of payment on the 8 February 2016 advising that the debits went off and no return. My suspension should have been lifted long time ago and this has not yet happened. WHY SO SLOW RESPONSE. I cannot believe this. No one calls you back, your emergency line people are on their cell phones and not answering the calls then just drop the call. Then you call the call centre and they only open at 8:30. I cannot believe the service we have received. TAKE THIS SUSPENSION OFF MY ACCOUNT YOU HAVE HAD THE MONEY SINCE THE 1 FEBRUARY SO WHAT IS THE FREAKING PROBLEM. You do not have your clients interest at heart and clearly do not care about your customers. DONT TALK ABOUT FAMILY CAUSE YOU ARE NOT THERE FOR YOUR CUSTOMERS \FAMILY\""