ABSOLUTELY ********** SERVICE AND NO ONE WANTS TO ASSIST ME

I elected the FlexiFed 3 - Fixed option. This was confirmed in my telephonic conversation with your employee Nthabiseng Malatji on 31 December 2020.

I was advised by Nthabiseng my monthly premium would be R3425. However Fedhealth only deducted a premium of R2825 on 1 February 2021.

Please advise, as I elected a fixed plan with only one debit order going off.

Further, the address change I requested, has not been effected either. and my address still incorrectly shows the suburb as Innovation Hub, it should be Moreleta Park.

DESPITE NUMEROUS EMAILS DAYNAND FROM YOUR OFFICE IGNORES MY EMAILS AND REFUSES TO ESCALATE THIS MATTER TO A SENIOR MANAGEMENT HIS ATTITUDE IS DISGUSTING AND HE HAS NO MANNERISM WITH DEALING WITH CUSTOMERS