AG
Amanda G

1 reviews | Active since Jan 2015

02 Feb 2026, 09:19

Absolutely disgusted by Fedhealth

iF I COULD GIVE NO STARS I WOULD!!!!!!!! Fedhealth Attempting to Force Double Payment After Traumatic & Inhumane Treatment I am lodging this complaint after months of distress, incompetence, and unacceptable treatment by Fedhealth. I am beyond fed up. While I was seriously ill and fighting for my life, I was removed from the hospital due to Fedhealth’s handling of a so-called non-disclosure issue. This alone was traumatic and inhumane. Even after the non-disclosure was approved, I was forced to fight endlessly to have the claims paid. The situation has only deteriorated further. My contributions were moved to EFT payments, and I have paid via EFT. Despite this, Fedhealth has continued to attempt to debit my bank account for the full monthly contribution on savings!, as if I have not paid at all. To be absolutely clear: I have already paid via EFT Fedhealth is now attempting to take payment again I will not pay twice Any further debit attempt is unauthorised Fedhealth now expects me to somehow resolve their internal failures while they continue trying to take money that I do not owe. This medical aid has shown: No compassion No accountability No clear communication No respect for members, especially during medical crises I have formally submitted my one-month cancellation notice and am demanding: Written confirmation of my cancellation Immediate cessation of all debit attempts A full breakdown of any alleged balance All documentation relating to my non-disclosure

Fedhealth is, without question, the most stressful, unhelpful, and inhumane medical aid I have ever dealt with. What should have been support during illness became a constant battle — financially, emotionally, and mentally. I am posting this publicly because private channels have failed completely. If Fedhealth does not resolve this urgently, I will escalate this matter further. No one deserves this treatment — especially not when they are sick.

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Feb 2026, 09:20
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth