KS
Kyle S
1 reviews | Active since Sept 2016
15 Apr 2025, 10:55
Absolute **** claims process that benefits providers more than the patient
What an absolute nightmare to submit a claim. I have been struggling for 3 weeks now to get a claim refunded. Firstly, sending emails to *** with your attached document is useless. You only get a reply back days later saying the attachments are missing and need to be resent???
then once you finally get an answer, your refund amount is incorrect and to top it off it goes to the provider, and you need to get a refund from them. Even though you paid the doctor out of your own pocket. What nonsense is that? I'm claiming back my own money! It's time to make a move - just horrible service from Fedhealth.
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Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
15 Apr 2025, 11:41Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply15 Apr 2025, 11:41
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
KS
Kyle S's updateReviewer Update
15 Apr 2025, 16:43I got the same reply via email as what the consultant that helped me said which is absolute nonsense and the information is completely incorrect. Can someone contact me and not just send me a general reply via your members email address. You ware refunding a claim to a provider with the incorrect amounts as well. This is so unprofessional from an entity of your size.
KS
Kyle S's update15 Apr 2025, 16:43
Reviewer Update
I got the same reply via email as what the consultant that helped me said which is absolute nonsense and the information is completely incorrect. Can someone contact me and not just send me a general reply via your members email address. You ware refunding a claim to a provider with the incorrect amounts as well. This is so unprofessional from an entity of your size.
KS
Kyle S's updateReviewer Update
16 Apr 2025, 16:28Just to come back to this review- i would like to publicly thank Amore that dealt with my grievence and manage to resolve my issue and correctly explain to me the situation. Appreciate this effort that made me feel at ease and that my issue is now resolved.
KS
Kyle S's update16 Apr 2025, 16:28
Reviewer Update
Just to come back to this review- i would like to publicly thank Amore that dealt with my grievence and manage to resolve my issue and correctly explain to me the situation. Appreciate this effort that made me feel at ease and that my issue is now resolved.