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Hi I was recently hospitalized too my surprise had too pay a copayment off R3400 I escalated it and got assistance from a agent Nthabiseng K she helped me with the whole process and fedhealth paided the copayment. Thank you Nthabiseng hope you become a manager soon so you can teach agents how too deliver great service I give you a 11 out of 10 thank you you a asset too the company. I also interacted with another agent who never even wanted too give his name get rid off him. Again thank you Nthabiseng my member number is ***