tT
thestudent T

1 reviews | Active since Oct 2016

15 Dec 2016, 11:55

a dishonest response sent to to me from fedhealth via hellopeter site

<p> </p> <p>Official business reply:<br />We acknowledge receipt of your Complaint and detailed feedback has been previously sent to you.</p> <p>The case was presented to Management and the feedback previously communicated remains the same.</p> <p>Kind Regards<br />The Fedhealth Online Team</p> <p> </p> <p>this is a blatant shocking lie. they have not sent me detailed feedback nor extensive feedback. i had to beg for very limited feedback and after the due date. it was not easy getting this information and they have not addressed the issue of the nurse hannelie who repeatedly misrepresented on the phone, the implications of me accepting the mental health benefit package</p> <p>re this complaint, it appears that management met almost insantly and came to the decision after reviewing the case. there wasnt enough time for this to happen. </p> <p> </p> <p>the last person i spoke to at fedhealth wouldnt even give me her first name! i asked this because she was supposed to get back to me with an answer on a question that i asked her. needless to say she didnt get back to me.</p> <p> </p> <p>fedhealth have acted in bad faith and disingenuously and have sidestepped nearly all of my legitimate questions </p> <p> </p> <p>feel free to publish your response publically here fedhealth</p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply15 Dec 2016, 13:31
Official

Thank you for your comment, we will do some investigating and get back to you shortly.

Kind Regards
The Fedhealth Online Team

tT
thestudent T's update27 Dec 2016, 12:55
Reviewer Update

the response from fedhealth is overdue by a week already

they have not addressed my concerns properly and are behaving in a ***ardly, arrogant and disreputable fashion. my concerns are similar to those raised by other members.

fedhealth are acting in a totally unaccountable fashion and sent a rude contemptuous response to my original queries, virtually none of which were answered in a straightforward fashion.

disgusted with this company who we paid R22000 a month in premiums to, this year