*** - Fedhealth is PATHETIC - ***

I've been receiving the MOST HORRIBLE service at Fedhealth Medical Aid! They do not care about their clients!

I was hospitalised with the MOST SEVERE PAIN, and Fedhealth did not cover all my hospital bills and left me in DEBT! But I'm paying them every month.

The surgeon sent them several letters of motivation, including myself, and they declined my surgery and EXEXPECT ME TO live with SEVERE SPINAL PAIN! Fedhealth DO CARE about my quality of life as motivated by myself, and the surgeon, because surgery is the ONLY OPTION for me to live a quality life with my wife and kids. Fedhealth told me that surgery is the only option for my condition, but they STILL DECLINE the doctor's motivation based on their recommendation. Fedhealth told me the ONLY WAY they will APPROVE the surgery is if I upgrade to a higher plan, and when I did so, they declined THE SURGERY AGAIN and AGAIN after we followed their recommendation.

The call centre AGENTS ARE ALL UNHELPFUL with NO empathy or concern with you as the customer! They transfer your calls without ANY explanations! Below are several reference numbers which were USELESS and didn't amount to anything: 161025Q61L60 071025Q5N2HT RE-071025Q5N1NW 071025Q5N0F***7

PRIVATE MEMBERS DO NOT TAKE OUT MEDICAL AID WITH FEDHEALTH... I'M FORCED TO BECAUSE OF MY JOB!!! BUT I'M CHANGING THAT VERY VERY VERY SOON!