NG
Nicolene G

1 reviews | Active since Jul 2015

27 Oct 2015, 16:14

3months and No Cover???!!!

So I went to the dentist this morning as I had some troublesome teeth. They called and said that I had no cover to have fillings done, and I have to pay cash. Ended up having to have 2 teeth pulled as that was the cheapest option, R1500!!! For 2 teeth, you gotta be kidding me!!!! So I called the call centre and they told me that it comes off my savings, which I was only given a pro-rata savings of R1070 till the end of the year. That was not discussed with me, neither was the fact that dentistry comes off savings!!!! ***!!!!!! So I am out of R1500 and 2 teeth that could have been saved!!! And all I get is a shrug!! This is unacceptable!!!

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Oct 2015, 09:40
Official
Hello nicolene.gaw@,

Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.

Kind Regards
The Fedhealth Online Team