NG
Nicolene G
1 reviews | Active since Jul 2015
27 Oct 2015, 16:14
3months and No Cover???!!!
So I went to the dentist this morning as I had some troublesome teeth. They called and said that I had no cover to have fillings done, and I have to pay cash. Ended up having to have 2 teeth pulled as that was the cheapest option, R1500!!! For 2 teeth, you gotta be kidding me!!!! So I called the call centre and they told me that it comes off my savings, which I was only given a pro-rata savings of R1070 till the end of the year. That was not discussed with me, neither was the fact that dentistry comes off savings!!!! ***!!!!!! So I am out of R1500 and 2 teeth that could have been saved!!! And all I get is a shrug!! This is unacceptable!!!
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Replies (1)Fedhealth Medical Scheme's replyOfficial
28 Oct 2015, 09:40Hello nicolene.gaw@,
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply28 Oct 2015, 09:40
Official
Hello nicolene.gaw@,
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
