310719QK59HZ

I have had the worst experience with this medical aid. Before I joined I looked at peoples reviews and almost every review was bad. I ignored them because I thought Fedhealth was affordable and decided to go with it. I am almost about to switch. My son was hospitalised on the 29th of July and discharged on the 30th of July, following day the 31st I sent through my claim to *** only to get a proper response on September the 5th over a month later after following up with a number of calls and I was told to submit information I had already sent. Just yesterday the 9th I called and was told the claim is still under review. How much longer can a person wait for these things and how can a business be sooo slow when it comes claims refunds. I am rather upset, please look at people's reviews before joining this medical aid. If anyone from fedhealth can assist me please contact me on ***