3 Weeks and still no response

I have been calling Fedhealth since the 2nd of October, my issue with them was raised on the 26th of September. No one has ever phoned me back. I have sent emails to their customer service department and no one has ever responded to any of my emails. I have lodged numerous complaints here on HelloPeter and all I get are their automated responses and no one from the scheme has ever called me.

Today i phoned once more and i am given the same feedback i have been given everyday i have called since the 2nd of October that they cannot get hold of my doctor. A doctor that i can get hold of, i even phoned to ask what happens when a medical aid needs a form to be completed, does the doctor get those calls and he does, but their under writers say they cannot get to speak to him. Now even worse, the lady i was speaking to today mentioned a Dr van Schalkwyk, i have not consulted a doctor by that name? When i told this to the agent, she said oh. And she like everyone else i have spoken to is going to send an email tot he underwriters. Honestly, i am beyond frustrated and disappointed with Fedhealth. I was their member before, and i came because i never had issues with them, but now the service i have been getting is very disappointing.