3 Months, still fighting???

It has now been THREE months since my wife went for her Operation, and had a follow up operation in the first week of December 2017. These operations were booked, and Pre-Authorisation was arranged before hand. The operation was a great success, however the aftermath was not, this is due to Fedhealth. My claims has to be "re-processed" 4 times now, due to "IT upgrades", which i do not understand as your systems are still pathetic! I still cannot put in a claim from my Gap Cover(through Sanlam), as Fedhealth still cannot get the correct required documentation to me. I have called countless times, spoken to countless "managers" and still nothing has changed. It is almost time for my gap cover claim to expire, is this how Sanlam gap cover and Fedhealth work together to minimize payments, by letting claims expire??? Utterly disgusted by your lack of service (that is a compliment)! I am not interested in your apologies, i just want this to be sorted out!!!