2nd poor review in 2 months. Complete lack of ability to contact staff

I continue to receive no feedback from Fedhealth on my emails around queries. 2nd poor review in 2 months. Trying to get hold of anyone on the phone is a mission impossible. I would suggest if you are looking for a reliable medical provider that you would need to get hold of to discuss urgent issues, Fedhealth not be a Company you consider. It is unacceptable that emails are ignored and that it is impossible to speak to a staff member.