2nd Complaint

So last week I thought that my complaint would reach someone who can act and do something about my query. On phoning them AGAIN I just keep on getting incompetence with regards to them paying out my claim. Latest response was the following \we cant help you we will get the person who is processing to process your claim to call you"";15/03/16 13:53;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;676282;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/16 11:53;15/03/16 10:03;Trying to cancel a logged fault cannot get through;8,61E+12;;***;I logged a call this morning with Telkom for our telephone system here at Madzikane Ka Zulu Memorial Hospital in Mount Frere, an hour later the problem was resolved now for more than 2 hours I've been trying to close the call. I've tried using \Track a Fault\"" on their website but that obviously does not work because when you enter the reference number and click on \""Submit\"" nothing happens. I've also tried contacting them on Twitter as they always encourage us to use social networks to contact them"