2 weeks for an auth and useless chat agents

I've put in an auth for my son on 6/11 and the auth hasn't been finalised yet, which is annoying in itself.

So I go on your chat to talk to an agent about it. I get transferred to customer services, who then completely ignores my request even though it has been read and then transfers me back to sales who doesn't even bother reading it.

Do you guys try and employ the most useless people?