1st Claim - Issues

Hi Guys <br> <br> Really not happy, joined you guys in February and paid my premium, come March, I wanted to go to Dr and called your call centre to confirm that the doc is on the network - he was - and I get 1 GP visit per annum on my hospital plan, yet when I got to Dr was declined, paid cash, called call centre again, said you should have paid claim, will have it fixed, called again last week confirmed they did receive my proof of payment for the claim, the lady in call centre was quite rude and said she sees it is attached but was declined again, she then proceeded to tell me not to call again until they sort this?<br> <br> This is my first claim and second month with you guys, really not happy that this is so difficult - please ensure you refund me for the claim and sort out your claims system.