10 years later and I keep regretting my choice to stay.

I have been with Fedhealth for almost 10 years and I'm quite shocked at how bad the service can sometimes be. The new cohord of hires dont seem to know their product. I've explained this story so many times and I'm getting different responses from different people. I think this query is not even that hard to comprehend. I'm currently pregnant, your maternity benefit covers 2 antenatal scans! The first scan I went to my provider claimed the consultation + scan on the 26th February. I went for my second appointment on the 10th April and I paid cash for my scan, my provider claimed R900 for the consultation. I'm want to get a refund for the second antenatal scan that come as part of the maternity benefit and boy am I being given the run around. I've further asked that the refund be paid into a new account and I'm not even sure that's been done. I'm not sure at this point what to do quite honestly. Ive supp**** the invoice to 4 or 5 advisors at this point, I've supp**** my proof of account. Like what more do I need to do? Please can my refund for the second antenatal scan be paid into the new account that I've supp****. I'm not sure what is so hard about that.