LF
Lauren F

1 reviews | Active since Feb 2013

11 Jun 2021, 12:28

1 minute to be terminated but to get a refund is like pulling hen's teeth!!!!!! Join Fedhealth today!! You will be sorry!!

March 2020 the pandemic hit, no salary April & May. I still paid a third for those 2 months and thereafter the full amount and never reneged on the medivault debit order, full amount every month. I then caught up those two months of the membership fee in August 2020 once I received a tax refund R3000+!!! The scheme saw fit to terminate me in April and only notify me in August AFTER PAYING THE R3000+. I now receive a statement stating that they owe me a whole R625. In order for me to get that refund i have to fill in forms with supporting documents and get it SIGNED AND STAMPED by a Commissioner of Oaths!!

1 minute to be terminated yet a ridiculous lengthy procedure to get a refund of money that is owed to me???? Not to mention that they have all my details???

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Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Jun 2021, 12:33
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
 
Fedhealth

LF
Lauren F's update11 Jun 2021, 12:45
Reviewer Update
Plus I have to send my landlord's proof of ID?????? What nonsense!!!!!! Try and make it as difficult as possible to get a refund so that you can take MORE MONEY!@!!!!!!!
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Jun 2021, 17:49
Official
Dear Member

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you Monday morning to discuss your enquiry. 

Best wishes, 

Fedhealth

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Jun 2021, 10:13
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you