EF
Elaine F

1 reviews | Active since Aug 2016

22 Mar 2022, 10:02

0 STARS

In January I paid cash for 6 months chronic medication as we were going overseas for 6 months. I wasn't aware you had to give 2 weeks notice and get approval. Anyway it was approved and now the battle to get reimbursed is an absolute nightmare. I have submitted invoices for February and March which have been rejected as nobody takes the trouble to check that it was authorised. I have sent endless emails to no avail. When I get back to SA I will be ending this relationship permanently as they are absolutely useless.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply22 Mar 2022, 12:02
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth


Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply22 Mar 2022, 14:03
Official
Dear Fedhealth Member,

Kindly note, the social media team is currently trying to reach you.

Regards,