Fat Budgie Shocking Service Levels

I have been using Fat Budgie for over a year and have countless service issues with them. Their latest being: After requesting a meeting with my account manager and someone with technical knowledge to see how we can improve our telephone system I received a 'quote' for someone to come and see me. I responded to my acc manager requesting that this be reviewed as a meeting with a representative should not be a charge. I received no response to this. I then escalated the matter to the CEO Sasha as i believed he could better understand the request and assist. I received no response from him after 3 emails. I further submitted a ticket via their support system and received a call from a support technician who could only advise me that he would need to escalate the matter. I have had no other response from Fat Budgie in this regard. Any business whose CEO cannot respond to clients complaints should not be in the service industry. I would not recommend this company to anyone out there looking to move to a cloud based PABX.