WORST SERVICE ON PLANET EARTH

Worst service ever in the entire courier industry. I'm writing this with a heavy heart,l have never been so overwhelmed by stress in my entire being. The pain l'm feeling on my right hand side of the neck is unbearable. I ordered an outfit online for an event that l was supposed to have attended tonight. Here's my tracking no:2G*** The outfit should've been delivered yesterday,the 20th. So yesterday l first sent a WhatsApp message to Fastway courier after learning that there was no more movement when l tried to track my parcel from Bloemfontein to Sterkspruit,which is only around 2 hrs drive.

So l explained how l needed my parcel to be delivered asap yesterday to the consultant on WhatsApp. Instead of assisting me he/she said l should contact the Bloemfontein depo,and then close the chat as having been resolved. Because l desperately needed my outfit for today's event,l called the depo and that was around past 13:00 or so... The consultant told me that my parcel would be delivered on Friday morning. I explained to her how urgently l needed that parcel to be delivered, and she told me that the driver had already left with my parcel to Sterkspruit,and that she was going to call him so that he delivered before the day had ended.

Guess what,the day ended,parcel not delivered. I then hoped it would be a first thing today morning... I decided to call fastway couriers again around 11 am today trying to track my parcel again... My call was received by yet another non caring consultant who said that my parcel will be delivered on Friday morning because it was still at the depo. I explained to her that yesterday l was told that my parcel was already out for delivery and l explained to her why l needed the parcel asap.

She said she will contact the driver and get back to me. She never did and then l had to make another call after an hour or so... The third or the same lady said my parcel will be delivered on Friday morning... I explained yet again why l needed the parcel to be delivered asap,she said what everyone before her had been saying (l am going to contact the driver...) she even made me hang on for a long time while she (contacted the driver) and then she later got back to me saying the driver said he will make the delivery late today. I asked the meaning of late because l told her l had an event to attend tonight with that outfit. I even asked her if she asked where the driver was,she said she didn't. How absurd is that? Ofcourse she never asked because she knew where the driver was,and that there was no delivery that was going to take place tonight.

I asked her what her name was,and that of the driver because l wanted to make sure that l report this matter,should my parcel not reach me before the end of the day.

She told me she was Hendritte or something like that,no surname,and l asked for the driver's name,she said it's Thomas,no surname. Please tell me how unprofessional that is... I then asked for the driver's contact no,she gave me,so l called the driver,asking where he was... He said he was in Barkley East,and he would be at Sterkspruit around 8 pm. Mind you,you first pass Sterkspruit before reaching Barkley from Bloemfontein. So their dearest Thomas decided to pass Sterkspruit with the parcel l explained many times how l desperately needed for the occasion. On top of that he made sure that l'm aware how much my desperation meant nothing to him by telling me that he was going to be at Sterkspriut not earlier than 8pm.

There l was hoping that l was finally going to receive my parcel,even if it meant l arrived late at the occasion .

Guess what...your favourite Thomas decided to switch off his phone. I had been trying to call hi,trying to atleast find out his whereabouts since around 19:00...

Here am l,with a stiff and painful neck,not knowing what to do. Is this how you train your staff. Is this how you treat your clients? So the site l ordered my outfit from is going to lose a client because of your ill treatment towards their customers? If that website doesn't change their courier from you,whoa unto them. HOW I WISH THERE WAS A NEGATIVE ONE STAR. YOU DON'T EVEN DESERVE THE ONE I RATED YOU WITH.