Worst service I have ever received

We sent through a parcel to Cape Town with Fastway Couriers, according to their online tracking system, there was a problem with the delivery, as they couldn't find the area where the parcel had to go, even though there was an area code on the delivery address. We tried to contact their land lines for 4 days and there was no answer. I only got through today for the first time. I sent emails as well and got no reply. We did get hold of someone on their cellphone that work at the depot, he promised that the parcel would be delivered yesterday and he contacted out client to let her now that she would receive it before 5. When 5 o'clock came, still no parcel. We tried to call him, and no answer. My client is still waiting for the parcel to be delivered.<br> <br> This is really by far the worst service I have ever received from any couriers, as we send out parcels on a daily basis and because of all the problems, we have tried to send out most of the parcels with our own trucks.<br> <br> Fastway Cape Town staff are lazy and don't know how to do their jobs properly, all of this could have been avoided if they just googled the area code. I guess no one there has common sense.This is not the first time.