Worst service

My order was shipped to them 3 days ago and I could not track it, it kept saying it's not yet scanned, got a call today at exactly 7am asking me about my location and that my order is coming, I have been waiting since. I managed to get hold of the Courier driver responsible for my location via their Courier locator and before I could even say anything the person told me "eish don't bother me" (either put an incorrect number there or just have a rude employee) and now I can't do anything since their WhatsApp only operates on weekdays. Worst service I ever got!!