Worst possible service ever!!!

My much needed parcel was loaded on 05/11/2019 onto the delivery vehicle, midnight offloaded at the depot again, not delivered to me, and on 06/11/2019 reloaded onto the delivery vehicle once again for delivery. I phoned the JHB depot twice and the 2nd time they gave me the drivers number whom I then called, he advised that my parcel would be delivered between 5 and 6pm. Still no sign of my parcel, I am beyond angry!!!!