Worst experience if I had with a Delivery Company

The tracking of the parcel was delayed and just got a message delivery address was not clear, after calling about 8 times got through and was confirmed that the address and my contact details are clear and correct. They can not tell me why the driver did not contact me yesterday, I think it was to close to knock-off time or something like that, I needed the package today and was told will only be delivered tomorrow because the correct details was confirmed