Worst experience

I ordered a parcel from Temu I got an email saying the parcel will be delivered on 20/11/2024. When phoning the guy who was suppose to hand over the package to another courier he said the guy who is suppose to get the parcel is not there yet. He provides me with the contract number but the phone goes straight to voicemail. I called the guy back and tried to arrange for us to pickup and said I have to be THERE at 16:00 or else he will leave. I said let me make arrangements. When I phoned him back to tell him we are coming he started getting rude with me and ended the call. What service is this.