worst delivery (service???) thing in the world

What a terrible company. the drivers lie about phoning you and then just dump your parcel at the warehouse. I got a call from a customer whatever named Celeste and provided an alternate number. i was promised delivery the next day by 1pm ( now 2 days later) At 2 pm I phoned ( waited nearly 7 minutes before the phone was answered and trying the "PRIORITIZED WHATSAPP NUMBER THAT IS NOT REGISTERED ON WHATSAPP!) to enquire about my delivery. Some person then told me that the driver phoned me earleir and i wasnt available. what utter BS! now the delivery is scheduled for tomorrow..... this after i made sure that i was available at the promised time. while i was holding I could hear it talking to a guy who again insistsed taht i wasnt available and then promptly hung up. itried 3 times to call and waited more than 5 minutes -NO ANSWER. then i tried phoning and selected operations - another 3 minutes - ***ol! this is not the first time that this **** has delayed my deliveries and always the "driver phoned...."

I phoned again and waited more than 9:42 and miraculously got through to madam celeste. she confirmed that she phoned my the previous day and that she put the parcel in the drivers bay. he simply decided F me and didnt load it. when i asked for a manager she hung up - excellent service. a bunch of lazy ****s that get paid and f... the customers! do not trust this ****house with your parcels.