Worst courier service

Absolutely terrible service. For the past 3 days I have been tracking my parcel as it kept saying it’s out for delivery. The first day it said that, I waited all day and did not receive any phone calls or anyone trying to reach me, but received an email saying that they could not get hold of me. The second day was exactly the same - however I tried reaching out to Fastway couriers but received zero response - I mailed, I tried the chat and I tried phoning. Again I received an email saying they could not get hold of me. Then finally on day 3, after 5pm the afternoon I received a phone call from the driver being all flustered asking me for a location pin, which I sent him. Shortly after that he phoned me back informing me that he forgot my parcel at the depot and won’t be able to come and deliver it?! Then once again I received a notification that they could not get hold of me and I now have to go to the depot to go fetch my parcel?! I paid for this service and it’s truly shocking. Just an overall terrible experience with zero customer service.