Worst courier experience

As far as courier services go this was literally the worst I’ve ever experienced. Paid for express delivery. Everyday for 4 days I would get an email in the morning saying my parcel is out and would be delivered today. Then when 4/5pm hits I get another email saying due to unforeseen circumstances it couldn’t be delivered. This was such an inconvenience because I have to keep making a plan to make sure I or someone is home when it does get delivered. After back and forthing with customer service, which may I add everytime having to wait in the call centre line which took ages. I’d get promised it would get delivered and then same thing would happen. Apparently there was a huge backlog, but this never got communicated to me which would’ve helped the situation a lot. Anyway eventually the parcel did get delivered at past 6pm, which is waaayyy past working hours for the driver not to mention how stressed this man was because of the insane amount of parcels he had to deliver and I felt so bad for him. Everyone (including me) is going off at customer service and the drivers which I feel is misdirected, because after seeing the driver it’s clear that this is just purely trash planning and management from those in higher positions and it seems like they’re stretching staff so thin with unrealistic expectations. Fastway couriers needs to actually sort themselves out because it’s appalling.