Worst Courier Company ever!

I placed an order from a online company on the 21st of December. On the 22nd of December my parcel was dispatched from CPT to JHB . I have been tracking my parcel since then and no change. It still says dispatched from CPT to JHb . My address is captured incorrectly. Tried to call fastway to change it and was informed to use the online enquiry. Like really now? What is the purpose of the call center. The worst courier company ever.