Worst Courier company ever

The most useless company I have ever encountered. This is my second time with Fastway stuffing up a parcel sent to me. I would not recommend any business to use them as their courier company. 12 days for a parcel from Westrand to Eastrand. My previous delivery was almost 3 weeks, and had the supplier not pressurised them, the parcel would still be in their warehouse... They have a tracking system, but if nothing happens to the parcel there is nothing to track, it's a joke. Worst service ever.