Woolworths online order

My Woolworths order was marked out of delivery on Monday. Thursday I'm called and they claim I gave the wrong address yet my online profile shows the correct address. They then promise to delived 10 days after my online order. When I complained, they delivered on Friday. The driver dumped my order at reception without verifying my presence or even correct address as they previously claimed I gave the wrong order. I almost left work without my parcel.