Why do you not give my money

Well Fastway you are one pathetic bunch So February, one of our parcels was in a Hijacking. I was tols to fil in forms, which the claimed amount is the value I paid for it and not the cutomer Now I ask What about our logistics to get more products again, sending it to the customer again and I have to pay staff Don't you think that is a little unfair And above this, I have to fight for my money How so sorry we will pay you by the end of the week, but now. headoffice must apporve it 1 Month in and still has not been approved I would say this is pathetic from you Sashnee does not even answer my email Which I am getting fed up now This is theft do you know this?