WHERE IS THE SERVICE??????????????????

YOUR SERVICE IS SHOCKING!!!!! When I call the office, the receptionist doesn't even answer the call, the call gets transferred to who knows when and then the call gets cut. When selecting the option to track your parcel, you call is placed on hold and then gets cut? NOW dealing with you on Facebook via messenger and the CHAT stops with no assistance??? HOW CAN WE GET OUR PARCEL THAT WAS RECEIVED by Fastway Couriers on the 23/12/2022. TODAY is the 11/01/2023 and NOTHING???????