Wasting Customer’s time.

Was very excited to receive an email that my delivery was on its way. We changed our plans to make sure we are home for the delivery.

Was very annoyed to say the least to receive another email during the middle of the day stating the driver could not find us, no sms, whatsapp, call or any attempt to make contact with us. Really doubt the driver was even trying to make the delivery.

To make matters worse, even though we did not ask for delivery over the weekend, Fastway sent a message on a Saturday to state parcel is out for delivery, however there is NO way to contact the company to try help the driver find you over weekends. Surely if you cant be reached over weekends, dont deliver or have staff work over the weekend.

Long story short, this now wasted my time where we could have continued with our weekend plans. Cleary Fastway dont worry about wasting people’s time.