Very bad service from the Durban branch

Extremely disappointed by the service of their Durban branch. Their driver delivered my package to the wrong company and insisted the receptionist sign for the package, he left the package and told her he is very busy. The kind receptionist from the incorrect company called me to explain the situation as my contact number was on the waybill. After getting the driver's attention and asking him to speak to me on her phone. When I got the driver on the line I asked if he could kindly read the special instructions on the waybill and explain to me why is he delivering to the wrong company in the correct office park because the correct company name is clearly printed on the waybill. I further asked him why didn't he call the number on the waybill if he wasn't sure of anything. The driver responded " I cannot waste my airtime calling you if the address is not clear " After explaining to the driver that the correct company as per the name on the waybill is upstairs from were you are standing he refused to go upstairs and said it's not his problem and gave the phone back to the receptionist of the incorrect company.

I contacted the Durban office and laid the complaint, while holding for 15 minutes speaking to a gentleman at their office I was promised a call back to resolve my issue. I never got a call back and everytime I called back to get feedback after every hour I get told that the person is busy on a call and will definitely call me back

I have contacted the head office to speak to a manager or someone senior and still waiting to be called...and still no delivery