Very Bad Service from FastWay Courier company

My parcel arrived in Cape Town on the 10 Feb 2019, from Durban, I have not received it till today. its very difficult to get thru the Call Centre. Now my parcel is missing. Not only this is frustrating i'm also losing money for my business. I would never use this courier company again. When I did a follow up with Fastway yesterday, I was advised that i will get it yesterday afternoon (12 Feb 2019) From the 10 Feb till the 13 Feb I have not received. Today (13.02.19) a Lady Meagan is been trying to assist me, however she's been unsuccessful to locate my parcel.

My tracking number is WR ********** 879, contact ********** 929