UTTERLY DISGUSTED PARCEL IS MISSING!!!

I am utterly disgusted this service, I have called them, emailed, fb messaged them and tried to chat to an agent online and I have had absolutely NO RESPONSE regarding my parcel. My status showed it was on route then ended in the south bay, north bay and whatever other bays and after attempt of attempt trying to find out when my parcel will be getting delivered. My status has now changed TO Delivered but I HAVE BIT RECEIVED MY PARCEL AT ALL. upon quiering it again that I have not received my parcel they now just read my messages and emails and do not get any response instead they close the request. I WANT MY PARCEL!!!!!