Utterly atrocious customer service

I have been waiting for a delivery since Tuesday 13th November. I paid for OVERNIGHT delivery. It is now 16th November and I STILL have not received my delivery.

No one has called yet the tracking form says unable to deliver for three days?!?!? There is no reason why they can’t deliver just they can’t deliver. There has been someone waiting for the parcel since TUESDAY! The complex guardhouse has confirmed no one from Fastway has attempted to deliver a parcel. Your business speciality is getting parcels to customers ON TIME?!?! How are you unable to deliver for three days and no one phones to notify the customer???

I contacted Collen, the driver for the area, who promised he would deliver on Friday afternoon as he was collecting my parcel just after 14:00 from dispatch. He said he knew where the complex was as he has delivered here before. 3 hours later Collen still hasn’t delivered and refuses to answer my calls. Why have a contact number and business hours when Collen ignores phone calls despite the fact that it was before 5:00pm today. Despite expressing to Collen that I needed the delivery today given that it was supposed to be delivered on Wednesday. Collen chose to ignore my calls??????

Try contact the call centre the number cuts off and I am unable to get hold of anyone. Again in the stipulates business hours.

Try contact the live chat centre on the website and Terry is unable to help and advises I must log an online ticket. End of business day on Friday and still no delivery and no answer as to why.

Fastway advertises reliability?????? Every single channel I have attempted to contact them on is unreliable. Their core business function, SERVICE AND DELIVERY and you can’t get that right.

Where is my delivery and why should I pay for a service that clearly you cannot fulfill.