Useless delivery service

I am beyond frustrated with Fastway. This is not the first time, not the second time — EVERY single delivery I have with them ends in the same nonsense. The driver claims they “can’t reach me,” but I receive ZERO calls, ZERO messages, ZERO communication. Nothing.

I gave them an alternative number and still, their consultants can’t even update a simple detail on their system. I’ve wasted so much airtime calling in just to get absolutely no help. The WhatsApp line is pointless. The call centre is useless — every consultant gives a different story and no actual solutions.

I was told my parcel would be dropped at reception. I waited. No call. No update. No delivery. Then I ask for a supervisor, get put on hold forever, and the call drops. When I finally speak to a supervisor, I’m told the parcel wasn’t even sent out due to a “delivery issue.”forever, and the call drops. When I finally speak to a supervisor, I’m told the parcel wasn’t even sent out due to a “delivery issue.”

So why am I the one running around, calling, wasting money, and trying to track down a package that Fastway is supposed to deliver? This is unacceptable, unprofessional, and clearly an ongoing problem with their service.

Fastway needs to FIX their communication, FIX their delivery process, and stop making customers do the work they get paid for. I’m tired of chasing after them for my own parcels.