USELESS COURIER COMPANY AND THEY LIE

I LOGGED A RETURN WITH YELLOW SUB TRADING AND THEY ALLOCATED FASTWAY TO COLLECT MY ORDER FOR THE RETURN AND THEY HAVEN'T I WAS CALLED BY A LADY YESTERDAY CLAIMING THAT THEY WOULD COME AND COLLECT MY ORDER YESTERDAY AND NONE OF THAT HAPPENED I AM SO UNHAPPY BECAUSE THEY NOW **** TO SAY MY ADDRESS IS NOT ACCESSIBLE WHY WASN'T I TOLD OF THAT YESTERDAY WHEN THE LADY CONFIRMED THE ADDRESS WITH ME????????