Urgent complaint regarding *********** service and delayed parcel delivery.

I am writing to express my frustration and disappointment with the service I have received regarding a parcel sent to me from Johannesburg to the Cape Town depot.

The parcel arrived at the fastway Cape Town depot on 5th December 2024, and since then, it has been marked as “out on delivery” multiple times (on 6th, 7th, 8th, and 9th December). However, it has not been delivered and keeps being returned to the depot. This is unacceptable.

I have made several attempts to contact their offices via phone, but my experience has been frustrating:

- I have waited on hold for 30 minutes to an hour, only to be disconnected.

- - The few times I spoke to a consultant, I was promised a callback, which has not happened.

- Despite sending messages, I have received no resolution or update on my parcel.

The lack of communication, delayed delivery, and unfulfilled promises demonstrate a severe lack of professionalism and competence. I urgently request:

1. A clear explanation of the delay. 2. Immediate delivery of my parcel to the specified address. 3. Improved customer service communication to ensure no other customers face such inconvenience. Please treat this matter with urgency. I expect a response and resolution.