Unsatisfied client of Fastway couriers

I am writing to express my extreme dissatisfaction with the ongoing poor service I have repeatedly experienced from your Witbank and Secunda depots.

Time and again, I receive SMS notifications stating that my parcel will be delivered "today," only for it to be delayed for days with no update or explanation. This has become a pattern and is not an isolated incident. Despite repeated delivery notifications, I often end up waiting three to four days or more before receiving my package—if it even arrives on the promised day at all.

To make matters worse, when I try to query the delay, I am often bounced around between divisions with no one taking responsibility. I’m told to “phone another depot” or “contact another department,” which only adds to my frustration. This lack of accountability and customer care is unacceptable.

As a paying customer, I expect prompt and reliable service. Unfortunately, Fastway Couriers has proven to be inconsistent and unprofessional—especially with regards to the Witbank and Secunda depots. These ongoing issues have impacted my trust in your company, and I am seriously considering using alternative courier services moving forward.

I urge you to investigate the ongoing problems at these depots and to take immediate corrective action to improve your delivery reliability and client support structure.

I look forward to a formal response and resolution to this complaint.

Sincerely, Melanie Gill