UNRELIABLE, UNPROFESSIONAL NIGHTMARE!!!😰

I placed an order with Clicks last Wednesday. It was supposed to be delivered on Friday.

These are essential, daily-use items that I was already out of, so I made sure to be available all day Friday to receive the order. Nothing came.😡😡😡

When I followed up with the Clicks contact centre, they told me the driver “attempted delivery” and “couldn’t get hold of me on the phone.”

That is a blatant lie. I never received a single call, message, or knock at my door. Nobody tried anything. They simply didn’t do their job.🤦🏾♂️😡

Still, I stayed calm and the agent at Clicks said they would escalate the issue with FASTWAY COURIERS!👎🏾

I was told to expect delivery on Monday since they don’t deliver on weekends. Disappointed, but still hopeful.😡😡😡

Then Monday came. At 7am... outside of business hours... I get a call from a FASTWAY COURIERS landline. I answer and there’s just silence. No one on the line. 🤦🏾♂️

When I try to call back, the system tells me I’m calling outside working hours. Fine. I wait.😡

Once they open, I call again. I speak to an agent who was beyond useless.

She tells me they called me in the morning to “test if my number works” because the driver “couldn’t reach me on Friday.”

I told her again, loud and clear... That is a blatant lie.😡

The only call I ever received from Fastway was the dead-silent one that morning. There was no attempted delivery. No communication. No effort. Just excuses.🤷🏾♂️

I ask her if another driver can deliver today. She says no. They’ll only deliver tomorrow... Tuesday.

That’s nearly a full week since I placed the order. A week of going without essentials I rely on daily.

A week of stress and inconvenience caused by a courier company that clearly doesn’t care.

This is not the first time I’ve had issues with FASTWAY COURIERS!🤦🏾♂️

Every time an order is handled by them, disaster follows. It’s never like this with Courier Guy, Aramex, or DSV. 👌🏾

But when Fastway is involved, brace yourself. Delays, lies, unprofessional drivers, and zero accountability. That’s their brand.🤮

To be frank, Fastway Couriers is trash 🚮

I’m shocked that a company like Clicks would trust such an unreliable, second-rate courier to handle customer deliveries.

Clicks has now lost a loyal customer because of this poor courier partner.

Phela, FASTWAY COURIERS is not just bad... they are spectacularly ***********!🤞🏾

If you see your order is being delivered by Fastway, prepare for the worst.

You might just end up in the same frustrating position I’m in now. Still waiting. Still empty-handed.🤷🏾♂️

Do better. Or get out of the logistics business altogether... Aargh marhn!😏