UNPROFFESSIONAL SERVICE, PATHETIC COMMUNICATION

I ordered baby clothing from Temu for the coming winter season and waited for a long time due to living in the rural eastern cape. I then get a message saying that my parcel has been delivered to my work when no one called me and there is no parcel as well. I called Fastway who then gave me the drivers number which is ***. I'm very disappointed because climate is getting colder and we are in desperate need of these items please resolve this immediately!!!