Unproffesional drivers

I got a call from Ismail, called him back and he started going on about the other guys he works with who don’t want to deliver my parcel because no one wants to come to Bayside. He was going to deliver it himself if I was in Tableview mall but now that I am in Bayside he doesn’t want to. He is also telling me that my parcel will be lost that’s why he is calling me. How is this all my problem? Why would you discuss work politics with a customer? He is not doing me a favour I paid for the delivery. After I dropped the call I recieved an email stating that my parcel is sent back to the depot. Why do you even hire unproffesional people??