Unprofessionalism

I have had such unprofessionalism with the company. I got a call at 20:30,which I missed (After their working hours). I received a voice-mail saying that my parcel is being sent back. I managed to call back the next day and I was told that my parcel would be delivered the next day. When tracking it, I am told that they took it to the wrong person. I am so upset by this.