pT
pevia T
1 reviews | Active since Dec 2020
17 Dec 2020, 14:31
Unprofessionalism and parcel delays with no communication.
I have a parcel that was supposed to be delivered on the 15.12.2020, on their tracking system it was saying loaded on the courier vehicle, 10 minutes later unable to effect delivery. when i called, the phone rings until voicemail the whatsApp is not helpful either as they give the same status as it's recorded on their tracking system, when i requested a CHAT to a consultant, the conversation goes cold. I then reached out again today 17.12.2020 phone, WhatsApp and online chat are all not being answered, and the tracking system is saying parcel is out for delivery again, but i haven't received anything as yet. this is my first encounter with Fastway and i will not be using them in future.
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pevia T's updateReviewer Update
17 Dec 2020, 19:40parcel was again not delivered today and status is parcel at bay again, and will be delivered on the next scheduled delivery, i have logged request through their online platform since the local courier number and Whatsapp is not answered. I am really disappointed i haven't had such poor service delivery and unaccountability.
pT
pevia T's update17 Dec 2020, 19:40
Reviewer Update
parcel was again not delivered today and status is parcel at bay again, and will be delivered on the next scheduled delivery, i have logged request through their online platform since the local courier number and Whatsapp is not answered. I am really disappointed i haven't had such poor service delivery and unaccountability.