CK
Chants K

1 reviews | Active since Jan 2010

10 Apr 2024, 20:04

Unprofessional and driver unable to plan properly

If I could give 0 stars, I would. This is the 3rd consecutive week & 3rd delivery I am having issues with. On Thurs 2 8 Mar I received a notification that my parcel C R ***was out for delivery, planned my day to be available for delivery but driver only pitched the Sat 30th Mar on Easter weekend. Okay so long weekend, I understood. The Fri 5th April also notified that order Z ***2 is out on delivery & again I waited, never arrived that day but driver pitches up on a Sunday - didn't even know Courier companies deliver on weekends. But today my patience was tested! I received a notification yesterday Z ***4 that my package is out for delivery. Yes you guessed it, I waited but no package was delivered as indicated all day. Today I waited all day & ended up leaving my house to go to a Doctor appointment at 4 : 3 0 pm then I get a call from the driver saying he is outside to deliver just after 4 : 4 5 pm so I tell him I had to leave. Also told him that I won't be available tomorrow after 3 pm as I have a prior commitment to which he tells me that he may not make it by then as there are alot a packages to deliver. This is a recurrent issue that this driver delivers when he feels like it not according to schedule. What then is the use of FastWay being a courier company informing the receiver of when to expect delivery and the receiver planning according to the notification to be available when the driver has a don't care attitude? I ended up telling the driver if he is unable to deliver before 3 pm tomorrow, he must return the package back to the sender. I can then request the sender to use a different courier company because this is the third time that the service is bad and inconveniencing me! I will however ensure that I insist any business I order from uses any other courier except FastWay and if they insist on using FastWay, I will N O T do business with that company.

0
Replies (0)