Unprofessional and disappointing

Very unprofessional and ********* these guys, my parcel got delivered in a different province, and no one even bother to keep me on the loop and i'm the one who must chase behind them tracking where is my parcel, now they have resolved to not even take my calls, **** said my parcel is with their 3rd party but when i call, there 3rd party is not aware of the parcel...